Which "digital personality" are you? That's a question service providers might consider as they try to develop more personalized services.
IBM released a study at NAB 2012 that identifies four distinct digital personalities under which consumers fall:
- Efficiency Experts: With 41 percent in this category, these respondents use digital devices and services to simplify day-to-day activities. Efficiency experts send emails rather than letters, use Facebook to communicate with others, access the Internet via mobile phones, and shop online.
- Content Kings are generally male consumers, who frequently play online games, download movies and music, and watch TV online. This audience represents 9 percent of the global sample.
- Social Butterflies place emphasis on social interaction – they require instant access to friends, regardless of time or place. Fifteen percent of consumers surveyed reported they frequently maintain and update social networking sites, add labels or tags to online photos, and view videos from other users.
- Connected Maestros: 35 percent of those surveyed take a more advanced approach to media consumption by using mobile devices and smartphone applications to access games, music, and video or to check news, weather, sports, etc.
IBM says its "Beyond Digital" study paints a portrait of a rapidly changing audience that is adopting a wide range of digital devices at a dizzying pace. Contrary to popular belief, most are not college students. Sixty-five percent of respondents ages 55 to 64 report surfing the Web and texting with friends while watching TV. Of those over age 65 watching TV, nearly half (49 percent) surf the Web and almost one-third (30 percent) are texting. Eighty-two percent of surveyed global consumers ages 18 to 64 are embracing connected digital devices.
"Media companies need to engage with consumers based on their digital personalities, if they are going to maintain a sustainable and connected relationship, said Saul Berman, global strategy consulting leader, IBM Global Business Services, and co-author of the study. "With the mass infiltration of digital devices, organizations can now enhance, extend or redefine the customer experience within minutes due to a steady stream of real-time data via social media. Future success is dependent upon successfully executing on insights based on this data, to reach the right consumer, at the right time and place, using the right tools."
The study further shows that media and entertainment companies' payment infrastructures need to be flexible and scalable to allow a variety of innovative pricing approaches to attract consumers with different preferences to their content. The need for payment-option flexibility, even for the same set of consumers, is apparent by looking at those most active in adopting new devices. This group's preferred mode of payment to watch a movie on a website is by viewing advertising that is included with the movie (39 percent of this segment chose this option), while they prefer to see movies on a tablet by purchasing a subscription (chosen by 36 percent). But to watch movies on a smartphone, they prefer to pay per use (the payment choice of 36 percent).
IBM surveyed 3,800 consumers in six countries – China, France, Germany, Japan, the United Kingdom and the United States – for this study, and also met with global representatives in broadcasting, publishing, as well as media service agencies, and telecommunication providers, to evaluate digital consumption behaviors.
Looking for more? Please click here for the V2M Digital Issue, "New Device Innovation." And be sure to check out our What's Hot page for NAB 2012, where you can find overviews of sessions and keynotes, the latest industry news, a live Twitter feed and more.
