Telecom has replaced its previously fragmented network monitoring approach with the Empirix E-XMS service assurance solution to gain end-to-end visibility and a unified view of customer experience and the underyling network performance. Now, Empirix says Manx can quickly troubleshoot issues across its complex network environment and proactively correct problems before they impact customers. Additionally, the company has a flexible framework capable of assuring new technologies as it continues to upgrade network capabilities and offer innovative new services.
Manx Telecom offers a full range of telecommunications and IT services to corporate and small businesses, consumers as well as the Isle of Man government. The carrier recently launched its next-generation network program to combine mobile and fixed line services onto a secure, resilient IP-based network. The company was the first in Europe to launch a live 3G network and now provides 3G coverage to 98 percent of the island. In the last year, it trialed 4G (LTE) services, demonstrating download speeds of up to 55 Mbit/sec. Rollout of ultra-fast broadband services is also at an advanced stage, with two-thirds of the island able to receive download speeds of up to 40 Mbit/sec.
“We began the NGN project to offer a better customer experience and soon realized that our fragmented approach to network monitoring was not consistent with that goal," said Mike Loundes, technology and customer services director of Manx Telecom. “Empirix was uniquely able to provide us with a unified service assurance solution. From a technical perspective, their Empirix E-XMS product is optimized for isolating the myriad of factors that can affect performance in complex, multi-protocol environments. More importantly, they worked closely with our Network Operations team to design and implement a customized solution tailored to our environment as we worked through the upgrade process."
Empirix E-XMS Service Assurance Platform mitigates the network management challenges associated with mobile and fixed line convergence. It provides service providers with a customer-centric approach to service assurance monitoring, collecting data on voice, video and data services, as well as application and network performance, Empirix said.
Empirix E-XMS is fully integrated with the Empirix architecture for technology management, which features pre-deployment testing to preempt issues and comprehensive monitoring to assure that solutions perform at peak levels and analytics.
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