Nokia Siemens Networks has launched its Service Quality Manager and Performance Manager, which the company says deepen and broaden the information available to operators to ensure their networks deliver an excellent mobile broadband experience.
With these software tools, operators can see exactly how well services are performing and prioritize network issues before they damage customer relationships.
The tools provide the link between network performance and service experience, helping operators really understand what their customers are getting, NSN said in announcing the tools at CTIA Wireless 2012.
The SQM and PM tools handle the growing flood and complexity of data from today’s mobile broadband networks, which are becoming increasingly intricate as new technologies such as LTE are rolled out, new advanced services are launched, and infrastructure is implemented from many vendors.
The tools enable more data to be processed more rapidly and more intelligently to support operators’ efforts to build closer relationships with their customers, the company said.
"... it is becoming more challenging for operators to deliver continuous customer satisfaction, because even on-target network key performance indicators do not always translate into top quality mobile broadband services," said Mikko Hietanen, head of service and customer management and CEM business enablement at Nokia Siemens Networks. "These two advanced tools help solve the issue by cutting through the data complexity to close the gap between network and service performance measures."
Service Quality Manager uses built-in service behavior models based on Nokia Siemens Networks’ understanding of how services are affected by changes in networks and user behavior. SQM allows operations teams to make real customer-driven prioritization by showing how any service problem impacts the actual customer experience.
PM incorporates more than 500 ready-made reports that NSN has deemed the most important for helping operators understand network performance end-to-end. Able to support multi-vendor networks of any size, the scalable tool can process up to 70 billion data counters per day and intelligently analyze them to provide an insight into network performance and prioritize problems for immediate attention, the company said.
The SQM and PM tools are available separately or as part of the recently launched CEM on Demand portal.
Looking for more? Click here for B/OSS' ongoing coverage of CTIA Wireless 2012 and here for V2M's coverage of the event. And check out V2M Editor-in-Chief Tara Seals' Twitter feed for her take from New Orleans.