The Sigma Cloud Service Broker platform provides a single-sourced and deployed architecture for managing all on-network business services, including VoIP, high-speed broadband and cloud-based SaaS services. It helps service providers extend value-added SaaS services to their small and medium business (SMB) customers in a scalable, repeatable and economic manner.
Tim Spencer, president of Sigma Systems, said organizations today are eager to leverage more SaaS services, but do not have the time or resources to manage services from different providers.
"This presents an opportunity for cable and telecommunications companies to offer a much-needed service to their customers while benefiting from the increased revenues that these services can generate," Spencer said.
The new solution integrates with existing BSS and other back-office systems, so operators can bring cloud services to their subscribers quickly, accelerating time-to-revenue. It provides SMB end-user portals, order management and provisioning, billing integration and single sign-on (SSO) across a strategic suite of SMB SaaS service offerings. Using a unified OSS architecture it allows service providers to offer their SMB customers a single source for all of their applications. Providers also can establish and grow an integrated catalog of services that complement their suite of network services and allow for flexible bundling.
Users can deploy the Sigma Cloud Service Broker as either an on-premises or hosted service from the cloud. In either configuration it provides seamless order management, provisioning, and entitlement management across all technologies and platforms. Other benefits include a single-source architecture eliminates operational silos and the need for multi-vendor OSS solutions, simultaneous provisioning and support for all on-network and SaaS (off-network) services and applications from a single OSS, and it facilitates the process for adding new services to a catalog with the Sigma Cloud Service Broker's back-office architecture, which enables the API integration to network SaaS services and applications.
"Cloud adoption among small and medium sized businesses has increased dramatically over the past six to 12 months," said Deb Osswald, research vice president with IDC. "Providing a solution that enables cable operators and communications service providers to quickly and easily tap into this burgeoning market opportunity with SMB-oriented applications and content provided by third parties opens the door to a significant new stream of revenue."
Sigma will demonstrate its broker this week at both The Cable Show in Boston and at TM Forum's Management World in Dublin.
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