Network giant Tata Communications has deployed Amdocs Resource Manager, which the company calls a key part of its service fulfillment solution. Amdocs RM will help Tata consolidate its network inventory and provide the company with an enterprise-wide view of its network resources.
Having already installed Amdocs' fulfillment solution in India, this deployment now expands to cover the North America markets and gives Tata Communications bi-directional operability between its Indian and North American inventories, providing a global view of its network inventory and enhancing services to the company's 4000+ enterprise customers.
"The inventory consolidation will speed our time to market for new services, and enable us to fulfill services over our global network faster and with significantly fewer fallouts, thereby improving the service provisioning, assurance and billing experience for our enterprise customers," said John Locke, CIO, Tata Communications. "This further solidifies our strategy to consolidate our worldwide network inventory systems. It will also improve our data integrity, reduce our operating costs and facilitate faster network problem resolution."
Amdocs says the solution maintains an accurate model of all network resources, supporting all technologies, devices and services from both a physical and a logical perspective. In addition, the Amdocs solution streamlines and automates operational processes, enforcing business and technical rules to improve fulfillment reliability. Amdocs served as the prime systems integrator for the project, which included interfacing to 17 separate systems and providing complete data migration and cleansing.