If you get your bill online, you're probably more satisfied than if you get it by snail mail. That's the finding from a study commissioned by Sprint and conducted by market-intelligence firm BIGinsight.
Nearly 1,000 customers from America's major wireless carriers were asked questions for the survey, which was done in April.
“For years we have promoted electronic billing options as convenient, environmentally friendly ways to view, analyze and pay their bills," said Scott Rice, vice president – IT care and billing services at Sprint. “The study tells us that wireless customers who receive their bills electronically are significantly more likely to be very satisfied with the ease of reading and understanding their bills."
Sprint says it has achieved a 64 percent reduction in its annual paper purchases, through a variety of reduction strategies and saved a cumulative, estimated total of $64 million, since 2007. More than 30 percent of Sprint accounts use a paperless billing option.
