Mississippi-based Telepak Networks has licensed and deployed Equinox Information Systems' Protector solution to help combat telecom fraud.
The Protector fraud management system monitors Telepak’s network in real-time to detect and identify suspicious traffic or call activity, allowing fraud to be stopped efficiently and cost-effectively, Equinox said.
Protector processes more than 1 billion call records per day, employing dynamic usage profiling and customer-defined rules to distinguish fraudulent usage from legitimate usage. When it encounters potentially suspicious activity, Protector generates alerts that are displayed onscreen and can be sent to designated recipients by email, SNMP trap or pager. The system’s integrated case management tools give access to data – including historical CDR data, billing/customer care information, summarized usage history graphs and details of resolved fraud cases – to aid in investigation. Protector also uses call records to build a real-time CDR Warehouse for research, reporting, and law enforcement purposes.
“Protecting our networks from unauthorized and fraudulent use is essential, and Equinox’s depth of experience was a key factor in our selection process," explained Allen McIntosh, senior manager of retail operations at Telepak Networks. “We have already begun receiving a return on our investment, as Protector detected and alerted us to international fraud that we were able to shut down quickly with minimal losses."
Telepak Networks is a full service provider of Internet, telecommunications, network, and backhaul services for residential and commercial customers in the southeastern United States.