Global Convergence Solutions has been awarded a patent for the system and method around its dynamic call routing. The advances GCS has made in its call routing solution, combined with the award of this patent, offer a next-generation product offering for customers, the company said.
GCS says its patent for the “system and method for dynamic call routing" enables service providers to perform data-intensive analysis in real-time. That means every call is optimally delivered from a price, quality and business perspective.
"Through receiving this patent, GCS’ dynamic call routing has provided the company with a sustainable competitive advantage for the future," said Jay Meranchik, CTO of Global Convergence Solutions. “Our perspective on the industry aims to simplify and innovate call routing complexities that have impeded carriers in the past."
GCS’ Dynamic Route Management Solution (dROM) is designed to unify the routing intelligence and business policies for a carrier’s entire network. These advancements allow the network to dynamically leverage intelligence on a call-by-call basis in real-time, GCS said. The dROM product eliminates carriers’ need to spend and invest in building, updating and maintaining Least Cost Routing (LCR) tables. GCS’ software solutions enable carriers to merge business systems to a single platform for reduced operational costs and higher levels of reliability through automation, according to the company.