Suddenlink Communications provides Internet, television, phone and security services in the South and southwestern U.S. This week it signed a long-tern contract extension with NetCracker for its converged BSS solutions.
Suddenlink support approximately 1.4 million residential customers as well as thousands of commercial customers in areas that include Arizona, Arkansas, Louisiana, North Carolina, Oklahoma, Texas, and West Virginia. In January, the company completed a nearly $4 million project to install a new 162-mile fiber-optic network serving its Arkansas customers. Bob Putnam, CIO of Suddenlink, said the company has been leveraging NetCracker's SOA-based Web services to enhance the service experience and its customer contacts.
In addition to hosting its BSS solution, NetCracker is providing Suddenlink with secure, SOA standards-based Web services that improve access to billing and customer data through interfaces with external applications, such as Web portals, IVRs, and mobile devices. NetCracker says that direct and immediate access to this data in a secure manner will enable Suddenlink to complete projects that require integration to the billing system faster, at less cost, and with fewer risks.
"Over the past six years, our BSS solution has supported Suddenlink as they have grown their cable, Internet, and telephony services," said Andrew Feinberg, president and CEO of NetCracker Technology. "Cultivating long-term partnerships like this is at the heart of NetCracker's mission, and we will continue to provide Suddenlink with the solutions and support they need to achieve their business goals both now and in the future."
NetCracker, a subsidiary of NEC Corporation, enables communications providers and other verticals to maximize revenue and profits through end-to-end BSS/OSS solutions.