Empirix has made available enhanced Quality Assurance testing services for contact centers and mobile app developers that are using voice prints to improve application security and creating a more hands-free user experience.
Empirix says its Testing as a Service (ETaaS) helps companies more effectively validate authentication and enrollment applications that uuse voice biometrics to authorize users, as well as the voice response and mobile applications they front-end. By testing performance and identity fraud scenarios prior to deployment with ETaaS, companies can speed deployment cycles, cut project costs and preempt customer-impacting issues, the companys aid.
“Voice-based authentication of callers is key to secure, trusted customer care interactions," said Dan Miller, senior analyst and founder, Opus Research. “Enterprises must make sure that the applications for voiceprint enrollment as well as ongoing fraud detection are fast and friction-free. Testing can detect and help correct the sorts of faults in call flows and workflows that can give rise to poor caller experience."
ETaaS combines expert services for designing and developing test plans, as well as industry-leading Empirix Hammer Test technology to execute these tests. To evaluate applications using voice prints, Empirix tests both authorized and non-authorized user scenarios.
Key ETaaS features include: needs assessment and test design; voice file creation and analysis; automated, predictable and repeatable test scripts; media and voice quality analysis; baseline, soak, load and stress test execution; and reports detailing issues for rapid correction.
“In the era of the ‘always on’ consumer, companies must find new ways to delight and successfully engage with their customers at all times. Creating new, more convenient and more secure ways to communicate is an important part of this strategy," said Tim Moynihan, vice president of Empirix.