Revenue-intelligence solutions provider cVidya Networks has launched its new, outsourced managed services offering, which it says enables CSPs to reduce costs, optimize business efficiency, and focus on their core business functions by retaining cVidya’s in-house and offshore experts to assist in product delivery, operation, strategy and support.
cVidya says its Managed Services for operators includes consultation with industry experts, integration of cVidya’s advanced solutions, and long-term maintenance and support. cVidya says customers benefit from end-to-end strategic planning and business analysis services covering all operational functions leading to reduced operating expenses, improved operational efficiency, and enhanced revenue leakage resolution and reclamation. cVidya also partners with industry leading firms in order to jointly offer the Managed Services suite to operators.
“The nature of the telecom market is such that outsourcing specialty services has become a necessity," said Alon Aginsky, CEO and president of cVidya. "Our decade of operational experience with dozens of customers gives cVidya a unique advantage. We know how to tailor our services to each individual operator and work together with management to help realize corporate goals and targets."
cVidya Managed Services is comprised of three products: ProVide Delivery Services, ProTect Post Production Services, and ProGress Strategic & Business Analysis Services. cVidya says ProVide offers a fully scalable, cost-effective, and transparent service which includes analysis, design, testing, integration, and rollout of cVidya solutions on a quarterly, iterative basis. ProTect is a managed service for operation and assessment of the rollout of cVidya customer tailored solutions which include regular reports to verify system operability and stability as well as front end administration and production automation governance. ProGress assists operators with what the company calls "business as usual" and long-term Revenue Intelligence strategy development and business analysis as well as identifying and closing revenue leakage gaps.
cVidya has already deployed its Managed Services offering with several large customers.