A new report shows that communications service providers (CSPs) are increasingly adopting BSS managed-service business models to improve the customer experience, seize new revenue opportunities, and achieve better business results.
Informa Telecoms & Media just released the results of a survey in a new white paper prepared for Comverse, the telecommunications software provider. In it, the researcher says that the percentage of CSPs likely to be outsourcing BSS will climb to more than 50 percent in 2015.
Survey results also show that major BSS firms that provide managed services are particularly well positioned to empower CSPs to capitalize on synergies between products and services in the support-systems space to cut costs and spur sustained growth.
"Changing telecom market conditions are driving more CSPs to embrace the managed-services approach to benefit from independent consulting expertise and best-of-breed support to stimulate growth," said Richard Jesty, principal analyst at Informa Telecoms & Media. "By working with a specialist managed-services provider that knows the business support system (BSS) inside out and can fully utilize its capabilities, CSPs can benefit from well-informed judgment based on extensive experience with successful solutions and innovations from a varied range of sources, from the same geographic market and from around the world."