The mobile OSS market is expected to generate nearly $9.4 billion in revenue in 2012 as mobile operators seek out efficiency gains and better oversight with networks.
This market grew 8.6 percent in 2011 and reached almost $9.1 billion, according to ABI Research. Despite the economic climate, investment in mobile OSS is still expected to experience 3.3 percent growth in 2012.
“As mobile operators strive to simplify their legacy OSS architectures and procedures, 2011, 2012, and likely through 2015 should see the benefits of 4G deployments and upgrades," said Jake Saunders, VP of forecasting at ABI Research.
Saunders said that mobile OSS in 2017 is expected to surpass $10.3 billion, but that is likely to be down from the market's 2015 peak of nearly $10.8 billion.
The mobile OSS marketplace is complex with a rich ecosystem of IT software, telecom infrastructure vendors and system integrators. Infrastructure independent OSS providers, such as Amdocs, Oracle and IBM have been able to secure significant value from the OSS market by harnessing many of the standardization efforts by the International Telecommunications Union (ITU), the TM Forum and the ITIL.
Mobile operators have realized that customers still churn in significant numbers, even when one has a smoothly running mobile network, no network outages and competitive service prices.
Operators discovered that a large proportion of the customer base left the network because of a general lack of satisfaction with the network, not because of a specific complaint.