Midcontinent Communications has signed a long-term contract extension for NetCracker Technology's convergent, next-generation BSS solutions, enabling what the company says is a seamless transition to the next-generation of services-oriented architecture (SOA) and creating a foundation for business agility.
Midcontinent will continue using NetCracker’s BSS solutions for its billing and customer care, and also will implement NetCracker’s secure SOA, including Web services, for a standardized approach to customer and service management. NetCracker says the addition of these enhanced Web services will give Midcontinent easier access to billing and customer data through interfaces with external applications, such as Web portals, IVRs and mobile devices. As a result, Midcontinent will be able to quickly and securely integrate and invoke the billing system for new applications and thereby reduce costs and enhance the customer experience, the Massachusetts-based company said.
"We are not only providing Midcontinent with the technology and expertise that will help them achieve their immediate goals, but are also drawing on our extensive experience to deploy solutions that will be part of their foundation for continued growth and success," said Bob Titus, NetCracker VP of global converged solutions.
Midcontinent and NetCracker have been working together for more than 14 years.
Midcontinent Communications is a leading provider of data, video, phone, and cable services for residential and business customers in communities located throughout the Midwest.