TelOne Taps FTS for Convergent Billing, Customer Care

By Craig Galbraith Comments

TelOne of Zimbabwe says it has successfully implemented Israel-based FTS' Leap Billing software, an end-to-end billing and customer care solution.

TelOne provides wireline, wireless, broadband and satellite services to its residential and business customers. TelOne’s billing transformation project includes the implementation of FTS’ convergent billing and charging, interconnect billing, invoicing, order management, customer management, network management, mediation and more.

“Following the successful implementation of Leap Billing, we can already see the benefits of the FTS solution," said Hampton Mhlanga, TelOne’s CEO. “The flexibility of the system will enable us to provide a richer offering to our customers through the rapid implementation of new services, as well as immediate additional sources of income from interconnect fees. The Leap Billing solution will help us to increase our revenues and therefore it will provide a rapid ROI."

FTS says the Leap Billing platform is flexible and will help TelOne create new packages and services. Other immediate benefits, according to FTS, include: providing customers with a single bill summarizing all the services they use from their subscription packages, including fixed telephony, Internet and wireless; offering subscribers a single point of contact for all their queries; and through the FTS’ Interconnect solution, ensuring accounting accuracy of TelOne’s growing roaming and interconnect revenues, enabling TelOne to turn its interconnect and settlements policies into a revenue stream.

FTS has worked with many other carriers in Africa, seeing its telecom billing and policy control solutions implemented by many of the region’s fixed-line, mobile, broadband and WiMAX operators.

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