$28,000 Bill Shock? There Might Be a Global Roaming Problem Here


**Editor's Note: Click here for a recap of some of the worst cases of bill shock of all time.**

When almost $28,000 (Australian dollars) in cell phone charges accumulates on one bill, it becomes apparent that something needs changing in terms of global roaming.

A bill of AU$27,853 went to one man when he returned home to Australia after a trip in Barcelona, according to an article by ZDNet. Even though Rayden Crawley emailed Telstra, his mobile operator, while overseas to report his phone stolen, he was still charged the full amount two weeks later.

The excessive charge occurred because Telstra did not put the block on Crawley's SIM until 36 hours after he reported it stolen, according to the report.

In Spain, Telstra charges 1.5 cents per kilobyte, or $15.36 per megabyte for data, which explains how someone racked up such a hefty bill in just 36 hours. A high-quality movie could easily hit that amount of data, the tech website noted.

The Australian government is in the middle of figuring out bill-shock regulations, while the European Union has in place a series of mandates that penalize a wireless operator when it fails to notify customers about pending bill shock. Similar regulations in the U.S. are voluntary, but America's biggest telcos are falling in line with the standards.

comments powered by Disqus