Lumos Networks Picks Equinox for Fraud Management

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Waynesboro, Va.-based Lumos Networks has licensed Equinox Information Systems' Protector fraud management system to monitor its entire network for toll fraud.

Equinox says Protector has saved carriers billions of dollars in fraud losses over the past 24 years.

“Our vision is to lead the market in terms of products and customer responsiveness, providing excellent service for our customers," said Craig Drinkhall, VP – product management and engineering for Lumos Networks. “We are confident that using Protector will allow us to further protect our customers from communications fraud, help us reduce expense related to fraud losses, and improve productivity."

Protector is an automated fraud management solution that processes more than 1 billion records per day for its customers. Equinox says Protector provides a proactive approach to distinguishing communications fraud from legitimate usage to help combat even the newest fraud schemes. Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained.

Protector instantly notifies analysts when suspicious activity occurs and uses a weighted scoring algorithm to determine the fraud risk of each violation. Protector also includes integrated case management tools to aid in investigation of suspicious events, Nashville-based Equinox said.

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