Real-time charging and billing provider, Orga Systems, has signed a managed-services agreement with an unnamed Tier 1 operator in Brazil. The contract will support the operator's BSS and overall billing environment, Orga said.
The agreement is designed to help the operator deliver solutions and services which focus on operational predictability, precision of execution, service guarantees and cost-efficiencies. Using Orga Systems’ streamlined management services, the operator is expected to be able to offer customer-centric services, improve productivity and continue its rapid growth.
Orga Systems will not only manage the operator’s BSS, it will also be responsible for third-party applications, managing: all of the operator’s mediation for top-ups, promotions and balance inquiries; online network transactions and interconnectors; database management of historical data of prepaid customer transactions; and collection of external database and interaction with charging systems.
Orga says the focus on process, cost and optimizing service management through a structured managed services contract will harmonize the operator’s billing system and help to enable more profitable business.