Infrastructure giant Alcatel-Lucent has forged what it's calling a first-of-its-kind, end-to-end network managed services contract with Reliance Communications (RCOM), India's second largest telecom operator with nearly 150 million subscribers.
The deal, valued at US$1 billion, extends the companies' existing relationship through 2020. This is India’s first fully integrated strategic agreement and one of just a few globally, to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets, Al-Lu said.
Alcatel-Lucent says it will enhance RCOM's operations, and bring together independent wireless and wireline teams to form a single network management organization. This integration of resources is expected to help Reliance Communications strengthen its focus on growing its business with top-of-the-line services to customers. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across RCOM’s businesses.
Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce advanced, real-time optimization tools to improve network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions. The companies will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutions and applications by Indian telecom customers.
"This will enable Reliance Communications to take the lead in offering next-generation telecom solutions that will meet and exceed the expectations of our customers, and help them to transit from voice-led usage to a seamless data experience across multiple devices and platforms,"said Gurdeep Singh, CEO, wireless business, Reliance Communications.
“This business association is an extension of our long-standing relationship with Reliance Communications, and our commitment to India," said Rajeev Singh-Molares, president, Asia-Pacific with Alcatel-Lucent. "It also demonstrates our renewed focus on managed services as we apply greater selectivity on more value-added contracts. The enormous scope of this agreement will bring a wide variety of skills, expertise and hands-on know-how that we can leverage for the benefit of others."
Alcatel-Lucent will be responsible for improving network performance and ultimately consistent service quality, with the goal of increasing customer satisfaction and retention across all geographies as per the contract.
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