Armstrong Telephone Expands Use of Equinox's TeleLink Solution

By Craig Galbraith Comments

Butler, Penn.-based Armstrong Telephone Co. has expanded its use of Equinox Information Systems' TeleLink mediation and revenue assurance solution to include least-cost routing functions.

Armstrong provides voice services in Ohio, West Virginia, Maryland, Pennsylvania, and New York. The company's utilities arm offers voice service over its cable system, and Armstrong Telephone Company operates six independent telephone companies. They have been using the TeleLink solution for nearly three years to perform sophisticated reporting and invoice validation.

TeleLink provides revenue management, expense management and network management tools. Its primary purpose is to make usage data actionable, which it does in the least-cost routing (LCR) features Armstrong now uses. Equinox says TeleLink provides LCR functions via its routing-assurance module, which includes automated tools for outputting least-cost route guides (by jurisdiction and route parameter), performing optimal route calculations, and creating what-if cost scenarios for analyzing the cost-effectiveness and actual cost implications of inserting a new carrier into call routing. Although TeleLink has included LCR reports in previous versions, the system was significantly enhanced for Armstrong’s specific project requirements.

“Our existing relationship with Equinox over the past few years is exactly why we chose them to develop the least cost routing tools for us," said Tom Wilson, director, telecom traffic management for Armstrong. “The new TeleLink tools will allow us to reduce costs in a number of ways — decreased labor costs through automation as well as providing lower operating costs via an apples-to-apples comparison of rates and routes across multiple carriers."

Follow editor Craig Galbraith on Twitter @Craig_Galbraith .

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