eircom Picks Comptel for Service Fulfillment

By Craig Galbraith Comments

Irish operator eircom has chosen Comptel's service fulfillment solution to expedite the deployment and launch of new services.

Comptel says the solution will allow the service provider to automate and more easily manage the end-to-end process from service order capture to service delivery, enabling it to shorten time-to-market from 6-12 months to just 6-12 weeks.

Comptel Fulfillment also will help eircom re-use service components; be more agile in redefining existing products; and conduct accurate, efficient service deployments. This will simplify service creation, improve productivity and achieve cost-savings, as well as greatly reduce the likelihood of failed orders, ensure a high level of customer satisfaction and better time-to-revenue, the Finland-based company said.

“The automation, full-order orchestration and integrated [Comptel] catalog will significantly optimize our service deployments and launches, help us keep customers satisfied with richer communications products and maximize our revenue streams," said John McIntyre, group technology, eircom.

“Time-to-market is an important differentiator for any operator in today’s fast-paced telecommunications market," said Mr. Mauro Carobene, senior vice president, Europe West, Comptel. “With our catalog-driven Comptel Fulfillment product, eircom is well-positioned to streamline service innovation and ensure customer satisfaction to drive profitable business and stay ahead of the competition."

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