Equinox, Rimhub Partner on Fraud Management

By Craig Galbraith Comments

Equinox Information Systems has formed a partnership with Rimhub, a provider of outsourced telecom BPO (business process outsourcing) services, including fraud management and OSS/BSS services.

Nashville-based Equinox offers a full range of business assurance solutions for the telecommunications industry, including the Protector fraud management system. Through the partnership, Equinox says Rimhub continues to add value for its clients by offering innovative services, such as Equinox’s fraud management system.

As part of its PBX solutions offering, Rimhub provides a fraud-management service designed to protect providers from telecom fraud. Rimhub’s fraud management specialists use premium surveillance tools and have more than five years of experience utilizing Equinox’s Protector platform and preventing millions of dollars’ worth of fraud for its clients.

“Rimhub knows the importance of reliability, customer satisfaction, and providing value through service," said Srinath Narayan, CEO and president of Rimhub. “That’s why we selected the Protector solution from Equinox. We are confident that incorporating Protector in our fraud management service portfolio will help reduce costs related to fraud losses for our clients."

Rather than hardcoding or targeting a specific fraud type or method, Equinox says Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained.

“The threat of fraud is ever present in the telecommunications industry. Equinox has over 25 years’ experience combating telecom fraud, and we are delighted to couple this experience with Rimhub’s innovation in the managed services arena," said Equinox CEO and owner Byron Middendorf.

Rimhub’s fraud management solutions are available to clients to completely host and manage themselves, or opt for Rimhub to both host and manage, which allows for no capital expenditures.

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