The Gambia's Public Utilities Authority (PURA) has launched Agilis International's service monitoring network solution.
" ... this is a significant milestone in the development of telecommunication regulation in The Gambia," said Abdoulie Jobe, general director, PURA. “Utility regulation is a daunting task for well-established and experienced regulator in developed economies." In The Gambia, the challenges for PURA are even greater, especially considering the dynamic telecom/ICT environment under which they operate, he said.
Rockville, Md.-based Agilis' Operational Analytics platform is expected to generate quality-of-service reports for individual operators which the authority will publish in the media on a quarterly basis, thus enabling consumers to know the quality of services offered by the service providers – and make an informed choice.
“The project is a win-win situation to both consumers and service providers," said Nancy Nyang, PS Ministry of Information and Communication in the West African nation. "Quality of service matters a lot because it is ensuring optimum consumer provider relation," she said.
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