France-headquartered Astellia has delivered its 3G monitoring solution to Zain Jordan, the mobile giant in the Middle East.
Astellia says with its high capacity Neptune probing system, Zain Jordan is able to identify the various applications and services being used by its subscribers and perform thorough quality-of-experience (QoE) analysis and reporting.
In addition, Astellia’s VIP Care solution helps Zain Jordan monitor and deliver the best user experience to their most valuable subscribers in order to reduce churn and grow revenue, the company said. It delivers actionable intelligence by correlating information including network, handset, voice and data service usage hereby allowing them to anticipate if an individual user is at risk of encountering any specific problem.
“Astellia’s expertise and the fact that we have been close partners for over the last three years made it a clear choice for us to renew our confidence and to call on Astellia’s global experience and independent advice to answer our network monitoring needs," said Yousef Abu Mutawe, CTO at Zain Jordan.
“We are very pleased to continue our long-term partnership with Zain Jordan and are excited to help provide an enhanced customer experience to their 3.2 [million] subscribers. Their strategic focus on delivering high performance networking infrastructure will contribute to maximum customer satisfaction and revenue potential," added Ali Wansa, managing director, Middle East, at Astellia.
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