Espoo, Finland-based Aito Technologies, a provider of customer-experience analytics for mobile operators, has acquired Iptune, a mobile data service analysis company, also based in Finland.
Aito will integrate Iptune's Service Manager technology (renamed Mobile Data Insight) into its CEA customer care and network-troubleshooting modules. That's expected to offer a mobile operator’s network operations and customer care staff a more comprehensive understanding of network performance affecting subscribers, right down to technical details of individual subscriber sessions and root causes in real time.
“Iptune is a natural fit to Aito CEA network and customer care capabilities," said Aito CEO Anssi Tauriainen. "With Mobile Data Insight we can now offer more detailed analysis of mobile data network quality, performance and provide insights to the impacts felt by groups or individual subscribers."
Key Iptune customers making the transfer to Aito are Network Norway – part of Tele2 Norway – and Mauritius Telecom, a strategic partner of France Telecom operating under the Orange brand).
Aito completed the Iptune acquisition on Feb. 1. Mobile Data Insight is immediately available for use within Aito CEA customer care and network-troubleshooting modules. Financial terms were not disclosed.
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