Amdocs on Tuesday unveiled Amdocs CES 9, which the company says redefines the service provider’s operating environment by delivering real-time integration from the device to the network, breaking down the traditional barriers to service and system convergence and enabling enriched customer experiences.
The new product suite spans business support systems (BSS), operational support systems (OSS) and network control domains, Amdocs CES 9 is the only integrated suite that enables service providers to unleash the power of experience by rapidly launching and monetizing innovative offers, personalizing every interaction with real-time insight, and empowering customers to take control of their experiences across any channel, network, service or device – while delivering operational efficiencies, the company said.
Among CES 9's highlights are multichannel self service, proactive care, Omni convergent charging, Business Building Blocks (BBBs), Network Navigator and OTT monetization. More thorough descriptions of these services are available here.
Amdocs says CES 9 offers real-time, end-to-end integration across BSS, OSS and network control domains with a holistic customer view and a common enterprise product catalog, reducing time to market of innovative offerings; rapid time to production with a proprietary knowledge library of more than 200 industry-specific best-practice processes and a single tool for the unified installation, maintenance and management of the entire BSS-OSS suite; and certification on VMware, improving operational efficiency and reducing hardware size by up to 30 percent.
“In order to remain competitive, service providers need to be able to improve their time to market for new services," said Ari Banerjee, senior analyst at Heavy Reading. “Amdocs CES 9’s real-time integrated approach allows service providers to meet the customer needs of today and tomorrow while also providing their customers control of how and when they consume these services. CES 9 manages the complete customer experience: from the point of interaction on the device to the quality of network and service experience."
“Today we’re in the midst of a true communications revolution, marked by the rise of mobile data over voice as the key market dynamic, which is dramatically changing the way service providers need to operate," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “The result of years of research and of working directly with the world’s leading communications companies, CES 9 is designed to address service providers’ four business imperatives of simplifying the customer experience; harnessing data; staying ahead of the competition and achieving operational efficiency."
Follow senior online managing editor @Craig_Galbraith on Twitter.