Amdocs Rolls Out Managed Services, Cloud Offerings

By Craig Galbraith Comments

MOBILE WORLD CONGRESS — Amdocs on Monday launched its Order-to-Activation managed service offering to reduce service providers’ order-to-activation costs, while improving the ordering process and fallout management for customers.

This value process operation (VPO) offering – a combination of technology, services and operations with a structured methodology – aligns disparate systems and automates manual processes, streamlining the process from order capture to service activation, the company said. It uses a holistic, automated, end-to-end approach that includes business processes, operations, automation tools and a success-based key performance indicator (KPI) business model. Amdocs says Order-to-Activation provides an enhanced customer experience by minimizing order errors and enabling successful fulfillment and activation for service provider offerings such as connectivity services (i.e VPN), broadband, TV, voice and bundles for residential and business customers.

Amdocs says the Order-to-Activation solution can deliver tangible business results, including a reduction in order fallouts, cancellations and operating costs; fewer activation complaint calls; reduced cycle time and more.

“With the growing complexity and volume of today’s orders, service providers face increased cost pressures and the need to optimize the mission-critical order handling process," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Amdocs has accumulated vast experience in providing solutions for service providers’ ordering processes, activating some 500,000 devices a day."

Amdocs also announced a broad range of cloud offerings on Monday coinciding with Mobile World Congress in Barcelona.

They consist of cloud-based products, cloud-enablement solutions and managed services operations, which the company says enable service providers to quickly introduce cloud services, support the end-to-end enablement of their cloud ecosystems, and realize operational efficiencies.

Amdocs’ cloud offerings directly address service providers’ imperatives for success in the cloud era: first, by helping them to rapidly introduce new revenue streams such as mobile payments; second, by enabling them to optimize profits by offering services such as fast partner on-boarding and bundling capabilities to the lucrative small- and medium-sized business (SMB) market; and third, by leveraging cloud technologies (such as virtualization) to reduce costs, the company said.

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