Telefónica Turns to Syniverse for Managed Services

By Craig Galbraith Comments

Syniverse says it is helping 10 Telefónica operations in Latin America grow their global roaming footprints and increase traffic via the company's managed services.

The solution exceeded targets for roaming-service launches set by the operator last year, helping to extend global reach for end-users and grow revenues.

“Syniverse and Telefónica have a strong history of success in delivering superior end-user experiences, and this project has played a significant role in extending reach for our subscribers," said Elena Gil Lizasoain, business development director from Telefónica Latinoamerica. “The expanded global footprint and improved time-to-market for launches of roaming services that Syniverse has helped realize put us in a better strategic position to continue to innovate and deliver advanced services to our customers."

Telefónica wanted to optimize the end-to-end process of opening and testing GSM and 3G services for 10 of its operations in Latin America, so Syniverse provided a team of experts to manage the process, resulting in the launch of more than 1,000 services worldwide.

“Today’s mobile users have extremely high expectations for flawless experiences, which means they must be able to use their devices anytime, regardless of where they travel," said Alfred de Cárdenas, COO, Syniverse. “For mobile service providers to stay competitive, a robust global footprint with complex roaming agreements is required, and executing these agreements can be arduous and time consuming."

With Syniverse’s Managed Services, Syniverse roaming experts work directly with a mobile service provider’s internal teams to efficiently implement roaming agreements, decreasing the time it takes for the services to reach commercial availability. Syniverse is able to tailor the service to each provider’s needs, and providers are able to set targets for service launches as well as the amount of professional guidance received from Syniverse, the company said.

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