One in four tablet PC users will use their devices to pay bills by 2017, says a new report.
Juniper Research found that a growing user acceptance of "push" mobile banking and a sharp rise in tablet adoption will drive users of transactional tablet banking services to almost 200 million in 2017. This will represent approximately one-fifth (19 percent) of total mobile banking customers in 2017, compared to just 9 percent this year.
The report finds that, adoption of mobile bill presentment and payment (MBPP) transactional banking by tablet users will be higher than mobile handset users, especially in developed areas where there is a higher adoption of tablets.
The report says as consumer tablet adoption continues to rise, there will be significant migration of purchasing and transaction activity from laptops and desktops to tablet devices.
“With online payments accounting for a significant proportion of all bill payments, especially in developed markets, BPP transactions will indeed migrate from the desktop towards tablet devices. Consumers often prefer managing bill payment and transactions via tablet devices compared to smartphones," said report author Nitin Bhas.
Banking via smartphone will increase also. Juniper says with banks bundling MBPP services within their mobile banking platform and additional momentum from easy-to-use smartphone apps, mobile phone transactional banking usage will quickly increase.
Other report findings show that mobile banking users will exceed 1 billion in 2017, representing 15 percent of global mobile handset users; the developed markets of the Far East & China, North America and Western Europe will have the highest penetration of banking users in 2017; and transactional banking growth across all markets will be at the expense of paper-based bill presentment, cash and check payment.
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