TMW: Vertek Enhances Partnership Assurance Offering

Vertek Corp. announced at the TM Forum Management World Americas Show toda enhancements to its Vertek Partnership Assurance offering (formerly known as Managed Business Assurance). The enhancements were made to ensure the profitability and viability of partnerships formed for the delivery of new digital content and other services, the company said.

VPA 3.0 is a hosted, managed service solution that combines Vertek's professional staff, analytical tools and best practice methodologies to provide an operational model for managing all aspects of third-party partnership relationships.

The purpose of the VPA portal is to provide a consistent customer view between two or more ompanies partnering to deliver traditional services, new digital content services, MVNO services, IPTV services, as well as warranty management and CPE management.

VPA is focused on three core areas:

• Reporting and analysis – providing insight into the partnership by tracking and trending invoice settlements, disputes, high level performance metrics/goals, data synchronization and subscriber base analysis, issue tracking and key financial information.

• Service – managing the monthly data receipt, normalization, analysis, and reporting updates as well as issue management and resolution between service providers and partners.

• Operation – providing defined methodologies and procedures for new partner implementation, existing partner maintenance, hosted software platform releases and best practices for building a reconciliation operation and guidelines for service providers and partners.

Vertek Corp. www.vertek.com