Cox Tops J.D. Power Customer Satisfaction List

Cox Communications has topped the J.D. Power and Associates’ Residential Regional Telephone Customer Satisfaction Study for the sixth straight year. The study measures customer satisfaction with both local and long-distance service among eight major providers in the West.

"It is clear that consumers continue to be highly satisfied with the reliability, savings and convenience of Cox Digital Telephone,” said David Pugliese, Cox's senior vice president of product marketing. "Cox  and cable as a whole  is outperforming the big old telephone companies in satisfying customers. And we'll continue to enhance the Cox experience."

In the West, Cox received highest honors in overall satisfaction, scoring 23 points higher than the West average. Cox ranked highest on every factor comprising overall satisfaction, which includes performance and reliability, cost of service, customer service, billing and offerings and promotions.

Overall, cable companies dominated customer satisfaction rankings for the second year for local and long distance telephone service. The J.D. Power and Associates study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone.