Digital Fuel Delivers Advanced ITIL Catalog

Communications service providers targeting enterprises have a new option for delivering and managing service levels for advanced services with the release this week by Digital Fuel of its new integrated ITIL Service Catalog.

The ITIL (Information Technology Infrastructure Library) Service Catalog is part of the ServiceFlow service management platform. It now is part of the company’s ITIL Service Management and ITIL Financial Management solutions for enterprises and commercial service providers.

Three years of triple-digit revenue growth have allowed San Mateo, Calif.-based Digital Fuel to re-invest in its product. Besides the usual enhancements to the user interface and reporting capabilities, ServiceFlow’s latest release includes improved workflow management, and ITIL predefined content and process.

Yisrael Dancziger, president and CEO of Digital Fuel, said Digital Fuel’s ServiceFlow will help providers answer three key service management questions for enterprise customers: What services are available? How well are services performing? How much are services costing?

“It helps people manage their services and service commitments to enterprise customers in a business-oriented way that is customer-centric,” Dancziger said.

Combining the service catalog, service level management and financial applications into one system lets users better manage services, align with business objectives, measure performance, and financially account for services, Dancziger said.

“We are finding that the ability to cost the services and bill for them is much more complex and difficult for the enterprise than it is for services for the consumer market,” Dancziger said.

The applications have several capabilities. First, the ServiceFlow Catalog allows service organizations to manage and publish all service offerings and their attributes, and to manage the services ordering process.

Second, ServiceFlow’s service level management enables providers to define and proactively manage, monitor, review and forecast all business service level commitments.

Finally, the ServiceFlow Finance application lets users determine how to spend less, and achieve lower service costs.