Nortel Intros Revenue Assurance Service

Nice, France ― Nortel has introduced a new revenue assurance Voice Configuration Audit Service at Management World 2009. It’s designed to help service providers achieve significant revenue retrieval and cost savings from their TDM and VoIP networks. Nortel has also enhanced its Service Assurance services by issuing release 2.0 of the solution and by collaborating with i3 Software to expand integration service capabilities for multi-vendor networks.

Various industry analysts and publications estimate that anywhere from 3 to 12 percent of revenue of the world's largest telecom providers are unbilled due to faulty or misaligned systems and processes. Nortel says revenue can be increased with an audit that will find and correct problems like unbilled terminating access charges, incorrectly billed toll calls, and trunks that do not appear in billing systems. Nortel's Revenue Assurance audit services also help operators manage costs by identifying and fixing issues such as inefficient routing and unnecessary local number portability (LNP) database queries.

The Nortel Service Assurance release 2.0 services offering combined with the existing IBM Netcool Carrier VoIP Manager solution provides communication service providers an end-to-end fault, performance, and service management solution that has over 280 pre-defined performance reports, as well as additional device support, pre-defined alarms, thresholds and service models. These features give service providers improved visibility to the quality and performance of their VoIP networks helping them to demonstrate and deliver the high levels of service expected by subscribers.

Nortel is also collaborating with i3 Software, an IBM Business Partner with more than 100,000 hours of experience in Netcool implementations and deployments.

Nortel's Revenue Assurance release 1.0 and the IBM Netcool Carrier VoIP Manager are available in North America and parts of CALA. Nortel's Service Assurance release 2.0 and the IBM Netcool Carrier VoIP Manager are available globally. Nortel can deliver these Carrier VoIP professional services over equipment from various infrastructure vendors.