Openet Delivers Two New Apps for Risk Reduction

Openet announced two new applications this week aimed at helping service providers ensure a positive customer experience and reduce the risk of unpaid bills by managing limits for voice and data transactions.

The new applications, Spending Limits and Credit Controls, work with the company’s FusionWorks Product Suite. The first, Spending Limits, enables users to limit the data usage ceiling and set thresholds based on time, amount or cost of usage. As new data content continues to become available and consumers are initiating more mobile data transactions than ever before, there is a need to balance the desire for this content with the reality of voice and data service plans and spending.

The Spending Limits application enables access to a customer self-care portal to view and set limits across individual services, and allows customers to identify current balances in terms of money, minutes or bundles. It also pushes notifications of impending limits to customers and enforces cutoffs once the desired ceiling is reached.

The Credit Controls solution enables real-time management of service balances from the service provider perspective. It, too, provides notification of impending service cutoffs with options to temporarily override these limits.

“By working closely with our Tier 1 customers to identify their needs and engineering our solutions to maximize service provider revenue through the use of Transactional Intelligence, Openet is enabling new services every day,” said Mike Manzo, chief marketing officer of Openet.