Synchronoss in-sync with Time Warner Cable

Synchronoss Technologies said Time Warner Cable (TWX) has selected its ConvergenceNow platform to enable the activation and lifecycle management of its triple play offering for online transactions. Specifically, Synchronoss will support the online activation and provisioning of triple play services which include voice, high-speed Internet and video.

The ConvergenceNow platform enables an environment with a single point of access to control the activation and provisioning customer experience of numerous agnostic communication and entertainment services.

Nancee Ruzicka, senior research analyst at Stratecast, said service providers who approach the online channel with an integrated, end-to-end strategy will not only drive significant volume and reduce transaction costs, but will also speed time-to-market and increase customer satisfaction by simplifying the entire experience. “The service providers who realize the importance of optimizing the digital customer experience will ultimately dominate the fastest growing channel in the communications arena,” she said.

Steven Copertino, senior director of interactive marketing at Time Warner Cable, said “We have aggressive goals for our online channel and having a best in class player in the digital customer experience space, like Synchronoss, will be key to our success.”