Info Directions, OSG Billing Services Launch Solution for Customer Care

OSG Billing Services and Info Directions are launching an integrated solution that simplifies the customer care requirements related to the process of rendering and viewing customer invoices.

OSG, a provider of invoice presentment and distribution solutions and Info Directions, Inc., a developer of billing and operations software share more than 40 clients in the communications industry. Their integrated solution will simplify the customer care requirements related to the process of rendering and viewing customer invoices.

The two companies have integrated OSG Billing Services’ View Plus invoice presentment solution into Info Directions’ OnlineBill self-care and CostGuard customer care and billing modules. The product gives end users and service provider customer care representatives the ability to render an exact copy of a customer invoice for immediate delivery via fax, e-mail or print reproduction.

The integration between View Plus, OnlineBill and CostGuard automates the invoice rendering process and helps service providers significantly reduce the amount of storage space needed to maintain months worth of invoice images in the billing system. In addition, the View Plus solution can create another revenue stream for service providers who opt to charge for any invoice created using the View Plus offering.

Donald Culeton, president of Info Directions, said the integrated solution addresses some of the significant productivity and customer care issues facing the industry today.

“OSG Billing Services and Info Directions have a long history of working together to use technology to add new features and capabilities that help our joint clients capitalize on opportunities to reduce costs, enhance service and improve cash flow,” said Ron Whaley, vice president of sales and marketing of OSG Billing Services. “We look forward to launching this service with a number of our clients in the coming months.”

Last week, OSG Billing Services also announced that it would manage invoice presentment and distribution services for Globalcom Inc. Globalcom will outsource its invoice production with OSG Billing Services in and utilizing OSG View Plus to provide customer service representatives with an instant view of a PDF of their invoice. Globalcom also will be implementing the OSG eBill electronic billing payment and presentment option.