Billing and OSS World - REPORT Series

M2M and Insisting on Your Place in the Revenue Chain

Posted 5 hours ago in Report The service providers' place in the value chain of M2M is obvious, but revenue does not naturally follow value. This report examines the M2M opportunity and some of the ways providers can turn value into revenue. ...More MORE INFO

Network Management Requirements in the Age of Big Data

Posted 6 hours ago in Report,Service & Network Management Service providers and their vendor partners mastered the art of network management years ago and have been a model for other industries. But requirements keep changing. This B/OSS Reader Survey looks at priorities for next-generation network management systems. ...More MORE INFO

Execution: The Last Word on Customer Experience

Posted May 4, 2012 in Report,Customer Experience Management Perhaps the best thing that can be said about "customer experience" is that is has sharpened the focus of service providers like nothing else ever has on changing the way they view their businesses, their customers and their place in the value chain. ...More MORE INFO

The Executive Panel on Customer Experience

Posted April 3, 2012 in Report,Customer Experience Management Senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide an outstanding customer experience. ...More MORE INFO

The Executive Panel on SaaS

Posted April 3, 2012 in Report,Revenue Management,Billing Three senior execs deliver some cold reality on software-as-a-service as the back-office model of the future for the industry as a whole, but acknowledge the meaningful future it has in certain applications and for certain market segments. ...More MORE INFO

Mobile World Congress Executive Summary

Posted March 21, 2012 in Report,Service Creation & Delivery,Service & Network Management,Revenue Management This Executive Summary gives a snapshot of the things shaping innovative business models and new services that are becoming reality with the commercialization of LTE, network infrastructure investments and the playing out of the video-related profitability gap. ...More MORE INFO

Enabling a Simpler, Safer Lifestyle for Those Who Seek It

Posted March 20, 2012 in Report,Customer Experience Management This Report is the result of several interviews conducted while onsite at GreatCall's two locations in Southern California. It examines the GreatCall mission and the operational strategy for achieving it. ...More MORE INFO

Behold the Second Coming: Two Ways for Service Providers to Get the Hosting Model Right

Posted February 2, 2012 in Report,Revenue Management Revenue Management has been transforming rapidly over the last couple of years from a single assurance solution to a multi-pronged approach to cost, revenue and security. The next stage may be a comprehensive approach to business assurance. ...More MORE INFO

Second Generation Policy & Charging Reopens the World of Opportunity

Posted January 23, 2012 in Report,Billing,Service & Network Management It may be melodramatic to say mobile operators must seize the mantle of Steve Jobs, but it's true. His mantle was innovation and simplicity. It also was to be first. The challenge for operators in this new year is to be first. Time-to-market has become the new battle cry. ...More MORE INFO

Business Assurance: The Final Evolution in Revenue Management

Posted January 12, 2012 in Report,Revenue Management,Billing Revenue Management has been transforming rapidly over the last couple of years from a single assurance solution to a multi-pronged approach to cost, revenue and security. The next stage may be a comprehensive approach to business assurance. ...More MORE INFO

REPORTS

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