Business Transformation

It's in a network service provider's DNA to think and speak from a technology point of view. It's what makes is so hard as they embark on network or back-office transformation projects to think about how they are transforming their business as well. In fact, one thing becomes clear listing to these select experts discuss their transformations: technology must be the tool they use to transform their business, and not their primary focus. That's easier said than done when you are spending hundreds of millions of dollars and countless man-hours on the tangible implementation of the technology while the business concepts seem vague or ethereal by comparison. B/OSS magazine spoke with several technology visionaries to uncover the tough lessons learned from their business transformation initiatives.

Table of Contents

PANELISTS
Meet technology executives from BT, Covad, Frontier Communications, Level 3 Communications, RCN Metro, Tara Communications and TELUS.

DEFINITION
What does business transformation mean to you?

GOALS
What is the ultimate goal of undertaking a business transformation?

ADJUSTMENTS
How have the current economic realities altered or shaped your transformation strategy?

CONFIDENCE
Do you believe BSS/OSS solutions can provide a true competitive advantage?

SUCCESS
How would you rate the success of your business transformation efforts?

WISDOM
What have you learned going through your business transformations?

PARTNERSHIPS
What role, if any, did managed services play in your quest to transform your business?

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