Underwritten for a limited time courtesy of TEOCO

Managing the Operational Transformation Imperative: A Pragmatic Approach to Strategic Operational Change

Rapid evolution of the communications marketplace – in both technology and services – has created a new emphasis on personalized applications and the role of the customer. Not to mention, the rise of new players and non-traditional competition, the data volume explosion and a need for flexible service innovation are all forcing communications service providers to adapt and evolve, and that means a corresponding shift in operations – preferably, a pragmatic one. This report takes an insightful look into the solutions and decisions needed in order to support these operational and strategic changes.

GAIN VALUABLE INSIGHT:

On the Roadmap: Efficiency, Agility and Customer-Centricity
Matching Business Goals with Operational Strategy
The People and Process Evolution

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About the Author

Tara Seals is editor of B/OSS magazine and editor-in-chief of vision2mobile. She has 11+ years of experience reporting on service provider issues for VIRGO, including in-depth experience covering the back office/OSS. She also is a speaker at industry events and was recently a judge for the GSMA Award for best OSS implementation, given out at Mobile World Congress. Tara holds a BA from Columbia University in New York.

About the Underwriter

TEOCO (The Employee Owned Company) is the market leader in providing highly scalable cost, routing, and revenue management solutions for communications service providers worldwide. Fueled by industry leading expertise and innovative technologies, TEOCO's solutions deliver rapid and substantial return on investment to over 50 of the industry's leading service providers.

Ranked by Inc. Magazine as one of the fastest growing privately held companies on three occasions, TEOCO is widely recognized for commitment to principled entrepreneurship, business ethics, and employee ownership – with a particular emphasis on the core values of alignment with employees, clients and community.