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The Executive Panel on Customer Experience

Six leading lights from telecom IT and networking discuss with B/OSS their views of and strategies around the Customer Experience. You'll hear senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide that experience.

  • Interpretations of Customer Experience
  • Drivers and Approaches to a CE Focus
  • Measuring the Experience

About the Author

Tim McElligott

As editor-in-chief of B/OSS, Tim McElligott manages the editorial content of B/OSS and its associated conferences. He has been a telecom journalist since 1999 when he left the sweet embrace of the carrier community after 14 years. His primary focus is business and operations support systems and other cool communications stuff.