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N.Y. Agency Wants Sprint Nextel To Pay Booted Customers
The New York State Consumer Board is asking Sprint Nextel to compensate the 1,000 or so customers who were sent early termination letters in late June. The consumer advocacy agency believes the cancelled customers are not being treated fairly and should receive at least $200 to cover the costs of finding a new provider, purchasing a new phone and other related expenses.
Sprint Nextel had informed an undisclosed number of customers that their service will be terminated because those customers either filed too many complaints or made too many phone calls outside their calling areas. Although Sprint is not requiring the customers to pay their last bill, the consumer group is arguing that just as a consumer would have to pay an early termination fee, so should Sprint. According to Sprint, the customers in question were calling the company 40-50 times a month, mostly arguing over billing disputes.
The consumer group has not yet received a response from Sprint. If the group cannot work out an agreement with the provider, Mindy Bockstein, the board’s chairwoman and executive director, says it may take the issue to state lawmakers.
Comments and feedback welcome, please email Jill Morgan at jmorgan@billingworld.com.
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