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Table of Contents:
 TMF Gets Into Content Delivery
Comcast: Balancing Network Management with Net Neutrality?
Sprint Nextel Unveils New Bill Format
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Sigma Systems and Xener Systems Team in APAC
Sigma Systems and Xener Systems, Inc. of Seoul, Korea, a key provider of Next Generation Networks, have signed a strategic alliance to accelerate and collaborate on voice over IP (VoIP) solutions in Korea and the Asia Pacific region. “With this agreement, we gain momentum to expand into new markets by taking Sigma Systems’ residential and commercial VoIP expertise and offering a value-added solution that addresses the voice needs of cable and telecommunications companies,” says Xener Systems CEO Yong-Gu Kang. The Sigma VoIP Service Packages provide a service management solution that is pre-integrated to define, provision and maintain residential VoIP and hosted commercial VoIP services on IP networks. The solution is applicable to any cable, telco or broadband IP service provider looking to offer residential and/or business voice services.
International Telecom Selects UDP for Access and Interconnect Billing
UDP recently announced International Telcom, Ltd. (ITL) signed an agreement in which the OSS & Billing veteran will provide the CLEC with access and interconnection billing services for a number of years. ITL representatives said the San Antonio-based company was chosen due to UDP’s in-depth knowledge of CABS billing rules and the comprehensive functionality of the billing platforms available to them; an on-line system that allows for the uploading of access records; an intelligent accounts receivable system for tracking payments; and a powerful archiving system for retrieving old invoices and reports.
Globe selects Clarity for Unified OSS Platform
Clarity announced that Globe, a Philippine telecom operator, has chosen its Unified OSS platform to provide inventory management and service assurance. Clarity will also be commissioned to build a new network operations center (NOC) to improve network performance, fault management and customer experience across Globe’s expanding 2G and 3G wireless network. Clarity will replace Globe’s existing systems. Johann Antaran, head of wireless network operations for Globe says, “it is essential that we rationalize and manage our service assurance and inventory functions, to ensure superior customer service at all times. We now have a subscriber base in excess of 18 million and we want to ensure that we can offer our customers the best possible experience.” Clarity’s installed base includes such operators as Telekom Malaysia, PT Telkom Indonesia, as well as India’s giant Reliance Communications.
France’s Bouygues Telecom Chooses Convergys for Billing
Convergys Corporation announced that Bouygues Telecom has completed an upgrade of its current Convergys billing system to the Convergys' Infinys Rating and Billing platform. Headquartered in Boulogne, France, Bouygues Telecom has 8.7 million customers. The upgraded system assists Bouygues Telecom with new products and services introduction, improves billing processes, and supports future business needs. Convergys’ Infinys software performs the billing function for all voice, data, and broadband services of Bouygues Telecom’s Residential business unit. The company has been utilizing a Convergys’ billing solution since 2005. This upgrade was supported by Convergys consultants based mainly in Paris.
Validas Launches Online Wireless Bill Analyzer for Consumers and Enterprises
Validas Inc. announced that it has launched www.myvalidas.com an online wireless bill validation and analysis service for consumers and enterprises. Users can upload an electronic version of their wireless bills and the Validas service validates the accuracy of the invoice; creates a multi-dimensional usage report; and recommends the best plan the user’s operator offers, based on his or her usage history. When errors are found on the invoice, such as math errors or rating errors where minutes of use are rated incorrectly based on time of day or total minutes used, Validas provides instruction to the user on how to receive reimbursement from the operator. Currently, the Validas service currently is available for Verizon Wireless, AT&T Wireless, and Sprint-Nextel subscribers in the U.S. Validas improves the wireless user’s customer experience by taking away billing confusion and frustration and saving money. It helps operators by alleviating the frustrations that most often drive churn, while encouraging users to extend their contracts in order to take advantage of more optimal offers. Users are found to save, on average, more than $230 per year, per user with this service.
Camtel Deploys FTS Leap Billing
FTS announced that it has successfully completed the installation and implementation of its Leap™ Billing and customer care solution for Cameroon Telecommunications (Camtel). Camtel was established in 1998 and is Cameroon's national telecommunications service provider and offers voice, data, VSAT and internet services.
With the introduction of Leap Billing, Camtel is able to deliver new services to its customers while benefiting from creative billing schemes. The key benefit to the customer will be a single, unified bill that outlines the different services they have used from across the package that they subscribe to. The bill details all of the services that they have been charged for, from wireline telephony and internet services to wireless CDMA usage. The Customer Management solution also provides all of Camtel’s customers with a single point of contact for all queries. “In addition to the new services we are able to provide, Leap Billing also improves our subscriber-facing activities,” said David Nkoto Emane, Camtel's Director General.
Airtel Implements Oracle Communications for Service Delivery
Oracle announced that Airtel, the leading integrated communications service provider in India with more than 50 million customers, has implemented Oracle Communications Order and Service Management and Oracle Communications Inventory Management to streamline business operations and enhance service delivery. IBM led the implementation, which extends Airtel’s usage of these two Oracle Communications applications for Airtel's optical/synchronous digital hierarchy (SDH) services. Airtel's implementation will also integrate the Oracle Communications solutions with its existing deployment of Oracle Financials and CRM. "With an annual growth rate of 100 percent, Airtel is one of the world's fastest growing communications service providers," said Bhaskar Gorti, senior vice president and general manager, Oracle Communications. "Oracle Communications applications have helped Airtel transform and streamline the delivery of its enterprise Internet Protocol, multiprotocol label switching (MPLS) and optical services," Gorti said.
Spirent Tech-X to Validate Both IP Video Content and Transport Network
Spirent Communications announced the ability to conduct IP video quality testing on its Tech-X Plus, a hand-held field tester for Triple Play networks and services. With this new feature, Spirent enables field technicians to verify IPTV subscribers’ Quality of Experience (QoE) by measuring both the transport network and video content. This provides a more thorough service quality measurement and an accurate indication of the subscribers’ viewing experience. “As service providers roll out IPTV globally, they are under tremendous pressure to get the quality of service and viewing experience right from the first time the service is turned-up,” said Jeff Heynen, directing analyst, Broadband and IPTV at Infonetics Research. “Today, many field technicians watch the video stream on the subscriber’s TV and make a subjective decision on the quality. This is not only time consuming, but it also does not scale as service provides begin deploying IPTV to million of homes.” Spirent Tech-X solution’s automated expert diagnostics accelerate the field troubleshooting process by analyzing and correlating various test results to identify faults and prioritize them by service impact.
Tektronix Launches GeoProbe Video Monitoring for IPTV Networks
Tektronix, Inc. launched its GeoProbe Video Monitoring solution for IPTV, a high capacity, network-wide probing platform that can quantify the quality of video transport services within IPTV and video over IP networks. The GeoProbe Video solution monitors broadcast and video on demand transport streams simultaneously across networks, enabling operators to proactively assess the real-time health and performance of their IPTV networks to isolate and resolve network problems before they occur. “Tektronix' GeoProbe Video Monitoring solution has the capability of examining from 200 to more than 5,000 programs with a single probe,” said Doug Dickerson, Vice President and General Manager, Network Management, Tektronix.
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