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MDS specializes in providing software solutions for service providers to effectively serve their business customers and new market segments such as MVNO, enabling the agility to get closer to the most complex customers in the management of customer care, billing, e-care, revenue assurance analytics and order to cash management orchestration. The Future of Customer Experience Management
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About the Sponsor
MDS is a global provider of award-winning enterprise customer experience management solutions for service providers. MDS enables customer-centric organizations to differentiate and grow by delivering process innovation, service efficiency and optimal business performance across the areas of customer experience and customer revenue management.
MDS specialize in providing software solutions for service providers to effectively serve their business customers, enabling the agility to get closer to the most complex customers in the management of customer care and billing. MDS enable this through a solutions portfolio that contains e-billing, e-care and customer management solutions that manage the complete customer experience from initial order, through account management and billing, without disrupting existing system assets.
Headquartered in the UK, MDS has offices in North America, Europe and Asia-Pacific. Customers include Vodafone, BT, Telefónica O2, and Talk Talk Business. MDS is part of the Martin Dawes Technologies Group which also includes its sister division MDA, leaders in business process analytics solutions.