B/OSS

Bill Shock

Monetizing Social Networks and Data

Service providers still face the challenge of trying to educate and force the market away from all you can eat. Provider behavior incentivizes consumers to stay off their networks whenever possible. ...More
May 23, 2012
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
European Roaming/Bill Shock Caps Victory for Consumers, But Not Carriers

The regulations are expected to hurt revenues at European carriers. ...More
May 14, 2012 By Josh Long
Posted in News, Billing
Surprise? 95% of Consumers Satisfied With Wireless Provider Despite Being 'Gouged'

A national survey of wireless consumers shows they are surprisingly unaware of the average rate in taxes and fees they're paying on their wireless bills. ...More
May 8, 2012 By Lindsay Welnick
Posted in News, Billing
Where Are all the Billing Vendors?

If you’re a service provider wondering what your “next big initiative" should be, perhaps it’s time to consider the application and service that provides a real opportunity to differentiate yourself from competitors. That’s right, it’s the boring old billing system. ...More
May 8, 2012
Posted in Blog, Billing
Slide Show: B/OSS' Top 10 Stories in April

We tallied our top 10 stories from April by combining online page views with results from our weekly newsletters. Bill shock, e-billing trends, job cuts and the iPad data explosion all made the list. But what was No. 1? ...More
May 2, 2012
Posted in Galleries, Billing, Customer Experience Management
Verizon Wireless Customers Hit With Scam Tied to Bill Shock

The emails are nearly identical to the actual alerts many Verizon customers receive from the mobile-phone giant. Some show they owe hundreds of dollars. ...More
May 1, 2012 By Josh Long
Posted in News, Billing
$16,000 Wireless Bill Shocks Military Teen

A teenage airman in Sacramento was met with more than just gifts for the holidays. ...More
April 26, 2012 By Lindsay Welnick
Posted in News, Billing
FCC Tracking Voluntary Bill-Shock Performance

The FCC has launched a website to keep wireless operators on track and keep consumers informed of their progress in fighting bill shock. ...More
April 20, 2012 By Tim McElligott
Posted in News, Billing
Slide Show: Bill Shock's Most Shocking Moments

You've heard the horror stories — maybe you've experienced something similar on a smaller scale. Here's a look back at some of the most egregious bill-shock tales from the past couple of years. ...More
April 20, 2012
Posted in Galleries, Billing, Service & Network Management
Make Sure Your Cell Phone Bill Doesn't Cost More Than Your Vacation

Many people don't realize they can easily incur hundreds, and even thousands, of dollars in roaming charges from data downloads, with Verizon and AT&T charging up to $20 per megabyte. ...More
April 19, 2012 By Lindsay Welnick
Posted in News, Billing