B/OSS

Bill Shock

Slide Show: B/OSS' Top Stories in February

We tallied our top 10 stories by combining online page views with results from our weekly newsletters. $10,000 bill shock, a major acquisition by Oracle and cloud-based billing all cracked this list. But what was No. 1? ...More
March 7, 2012
Posted in Galleries, Billing, Revenue Management, Service & Network Management
TI's Bernabe Has It Right, AT&T Is Close

Charging over-the-top providers and developers is a model that has been a long time coming. Its time is now, before it's too late. ...More
February 28, 2012 By Tim McElligott
Posted in Blog, Billing
Mobistar Employs Mobile Strategy to Reduce OPEX, Boost ARPU

Momac, a provider of customer engagement interface solutions for mobile operators, and Belgian operator Mobistar, have deployed an on-device, self-service strategy intended to reduce overall OPEX, prevent bill shock and grow ARPU. ...More
February 6, 2012 By Lindsay Welnick
Posted in News, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Netflix Bill Shock: Man Charged $10K in Roaming for Movies

Keeping your kids busy watching online movies while on vacation might seem like a good idea until you get home and open your $10,000 phone bill. ...More
February 6, 2012 By Craig Galbraith
Posted in News, Billing
South Korea Fights Wireless Bill Shock

South Korea has joined the list of nations requiring mobile operators to warn their customers when they are approaching wireless data limits. ...More
January 26, 2012 By Craig Galbraith
Posted in News, Billing
No Second Chance To Get It Right the First Time

It takes time to prepare well, and your reputation with your customers and prospects depends on it. ...More
January 10, 2012
Posted in Blog, Billing
6 Questions on Customer Centricity with TELUS

This Q&A features Carol Borghesi, SVP, Customers First Culture, at TELUS, who answers six questions on customer centricity. ...More
January 4, 2012
Posted in Articles, Billing, Customer Experience Management, Revenue Management
AT&T Settles Florida Case of Billing Without Customer Consent

AT&T Mobility has reached a settlement with Florida's attorney general over allegations that the mobile-phone company charged customers $2.99 per month for roadside-assistance plans without their consent. ...More
January 3, 2012 By Josh Long
Posted in News, Billing
Poll: What Was the Biggest B/OSS Story of 2011?

B/OSS just published its top 20 stories of 2011 as determined by their popularity in our weekly newsletters. Did our newsletter subscribers get it right? Let us know in this poll. ...More
December 28, 2011
Posted in News, Billing
Slide Show: B/OSS' Top Stories of 2011

Major mergers and acquisitions. Bill shock. The death of unlimited data. The B/OSS Top 20 for 2011 was determined by the popularity of stories read by subscribers to the B/OSS weekly newsletter. ...More
December 28, 2011
Posted in Galleries, Billing, Customer Experience Management, Revenue Management, Service & Network Management, Service Creation & Delivery