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Willetts, Verwaayen Among 'Big Guns' in Management World Keynotes

Ben Verwaayen, former CEO of BT and Alcatel-Lucent, was quite candid about the digital-services world we’re heading into: “Let’s be brutally honest – do we understand all the elements coming towards us in real time? Absolutely not." ...More
May 15, 2013
Posted in Blog
Amdocs, Oracle, NetCracker Finalists for Multiple TM Forum Awards

TM Forum, the nonprofit industry association for service providers, is out with its list of finalists for the group's annual Excellence Awards, to be handed out at Management World 2013 in Nice next month. ...More
April 4, 2013 By Craig Galbraith
Posted in News
BT Touts 'World's Fastest Working High-Speed Broadband Service'

Potential broadband speeds are so fast, BT says, that the physical limits of the networking and computer equipment prevent the line from being used at its maximum capacity. ...More
November 26, 2012
Posted in News
BT Global Services Announces New CEO

The company has appointed Luis Alvarez, who will take over the position in October. ...More
September 20, 2012
Posted in News
Oracle Gets 'Cloudier' With Xsigo Systems Buy

Through the combination, Oracle said it will be able to offer a full set of virtualization capabilities for cloud environments. ...More
July 30, 2012 By Josh Long
Posted in News
BT Extends Managed Services to Sao Paulo

Financial markets hate latency so BT is trying to lower it as much as possible with its low-latency Radianz Cloud managed services. ...More
June 18, 2012
Posted in News
BT Expands Contact Center Portfolio in U.S.

BT has expanded its Contact Center portfolio for the U.S. this week with a cloud-based IP contact-center service based on Cisco’s Unified Communications and Collaboration technology (UCC). ...More
May 22, 2012
Posted in News, Customer Experience Management
Subex Snares ROC Contract Renewal With BT

The contract covers the Subex's Revenue Operations Center (ROC) portfolio of software solutions, application/operations support and managed services. ...More
April 10, 2012
Posted in News, Customer Experience Management, Revenue Management
The Executive Panel on Customer Experience

Senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide an outstanding customer experience. ...More
April 3, 2012
Posted in Reports, Customer Experience Management
BT Wholesale Picks IneoQuest for Video Service Assurance

BT Wholesale has turned to IneoQuest for a video service assurance solution designed to ensure the reliability and quality of experience of BT Wholesale’s new TV Connect service. ...More
March 20, 2012 By Craig Galbraith
Posted in News, Service & Network Management, Service Creation & Delivery