B/OSS

Business Modeling

Telcordia Reorganizes ATS Unit

This corporate reorganization formally separates the former research and development strategic business unit from Telcordia to mitigate any regulatory concerns arising from Ericsson's recent acquisition of the company. ...More
January 19, 2012
Posted in News, Service Creation & Delivery
You Don’t Know Where You’re Going Until You Know Where You’ve Been

So what can we expect in 2012 as service providers continue working to perfect the customer experience? ...More
December 21, 2011 By Rebecca Prudhomme
Posted in Blog, Billing, Customer Experience Management, Service & Network Management
Tekelec, Openet Named Top Policy Management Vendors

The survey gives Huawei and Ericsson high marks for many buying criteria, including service and support, the No. 1 supplier-selection criterion. ...More
December 2, 2011
Posted in News, Service Creation & Delivery
Matrixx Software's Labuda Lays Out Bill-Shock Realities

The issue that just won't go away should not even be an issue. Why is it? ...More
November 17, 2011 By Tim McElligott
Posted in Articles, Billing, Customer Experience Management, Revenue Management, Service & Network Management
Telecom Today: Innovation, Integration, Intensity

As we have seen these last few years, nobody is too big to fail and embracing the status quo is probably your quickest way to find out. ...More
November 14, 2011
Posted in Blog, Revenue Management, Service Creation & Delivery
Next-Gen BSS Critical for Monetizing 4G

A new study shows operators will need flexible business support systems expressly designed for 4G if hey hope to profit from next-generation services. ...More
October 24, 2011 By Craig Galbraith
Posted in News, Billing, Revenue Management, Service Creation & Delivery
B/OSS and Our New Content Strategy

The content we create means something to this audience – and the audience has built a level of trust in our team/brand to help them through their important decisions. Content, therefore, serves as the self-fulfilling filter defining whether or not the audience is engaged. ...More
October 17, 2011
Posted in Blog
Getting Beyond QoE Toward True CEM

We can take an important step toward true CEM by focusing on the needs to personalize and manage the customer experience. ...More
October 13, 2011
Posted in Blog, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Connecting With Customers for a Quarter of a Century

Get veteran staff members involved with customers, listen to what those customers want, and deliver that. That’s the secret of any technology company that has a heart. Helping other people is also a good way to grow your business. ...More
September 1, 2011 By David West
Posted in Blog, Revenue Management
Forget Harvard Business: All You Need Is to Simplify Your Telecom Business

Many of the dotcom era failures can be attributed to over-complexity. Key managers lacked an ability to simplify their businesses to the point where they could sift through the operational and financial complexities to make good decisions. ...More
August 9, 2011 By Peter Yelle
Posted in Blog, Revenue Management, Service & Network Management