B/OSS

Business Process Management

Progress Software Wraps Corticon Buy

Corticon is a Business Rules Management System (BRMS) vendor that enables organizations to make better, faster decisions by automating business rules. ...More
December 5, 2011
Posted in News, Customer Experience Management
Pegasystems' Customer Process Manager Gets Social

Pegasystems says enhancements to the solution make it better able to monitor and act on social media, offering multichannel support for customer inquiries and interactions. ...More
October 31, 2011
Posted in News, Customer Experience Management
cVidya MoneyMap Gets TM Forum Certification

cVidya says the certification affirms MoneyMap’s conformance with the Frameworx suite of standards, which has already been adopted by 90 percent of the world’s largest service providers. ...More
October 18, 2011
Posted in News, Revenue Management, Service Creation & Delivery
CHR Names New Sales/Marketing EVP, Plans Partner Program

Marc Hayden hopes to better leverage cross-promotional opportunities among CHR’s relationships in the industry. ...More
October 18, 2011
Posted in News
Comverse ONE Feels the Island Breeze

The Comverse solution replaces two legacy billing solutions and a number of specially tailored IT applications, giving JT a fully converged BSS. ...More
October 18, 2011
Posted in News, Billing, Customer Experience Management
Pegasystems Improves CRM for Financial Services

Pega says its solution drives significant operational cost efficiencies while providing superior customer service consistently across all products and geographies. ...More
September 12, 2011
Posted in News, Customer Experience Management, Revenue Management
Recognizing the Stages in Back-Office Decision Making

One might argue that there are definitive stages to the business process of evaluating opportunities and making change. ...More
September 9, 2011
Posted in Blog, Revenue Management
Rethinking Step 1 in Your Cloud How-To

When mapping out the steps in any implementation, odds are you can reach back for a new No. 1. ...More
September 8, 2011 By Tim McElligott
Posted in Blog, Billing, Revenue Management, Service & Network Management
Embracing the Eureka Moment of Granular Margin Management

When it comes to managing one's margins, hoping for the best is not enough. This report shows how some companies are replacing hope with real, granular solutions to managing their margins. ...More
September 7, 2011
Posted in Reports, Billing, Revenue Management
Pegasystems Stuns Wall Street with Big Numbers on Bad Day

Pegasystems not only bucked the trend Wednesday, but spent way more than 8 seconds on the bull while just about everyone else was being eaten by a bear. ...More
August 10, 2011 By Craig Galbraith
Posted in News