B/OSS

Churn & Customer Satisfaction

Handling the 'Digital Tornado' Requires Agility

Orange’s goal was to reach customers where they spend time online (before the competition), and to be able to respond quickly to market opportunities and threats by delivering new markets quickly. ...More
May 23, 2012
Posted in Blog, Customer Experience Management
Business Assurance: Leveraging, Executing and Realizing

To survive long term, organizations must put in place the tools and processes necessary to continually accelerate revenue, reduce costs and improve the business. ...More
May 21, 2012
Posted in Blog, Customer Experience Management, Revenue Management
Alcatel-Lucent Debuts Customer Experience Service for Mobile Users

Alcatel-Lucent has launched a managed service for telecommunications operators and service providers that it says will allow them to assure consistent quality of service for their subscribers. ...More
May 21, 2012
Posted in News, Customer Experience Management, Service & Network Management
Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More
May 16, 2012
Posted in Galleries, Customer Experience Management
HP Announces Upgrades for CSPs

The HP Unified Correlation Analyzer improves the customer experience with automated tools that accelerate problem identification and resolution, according to the company. ...More
May 15, 2012
Posted in News, Billing, Customer Experience Management, Revenue Management
Sprint, Truvo Tap Amdocs

Sprint anticipates Amdocs' Smart Agent Desktop solution will enable its representatives to respond more quickly and result in more accurate transactions and fewer repeat calls. ...More
May 14, 2012
Posted in News, Customer Experience Management
The Problem With Net Promoter Score

What's good for the goose is not always good for the gooses. ...More
May 9, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management
Surprise? 95% of Consumers Satisfied With Wireless Provider Despite Being 'Gouged'

A national survey of wireless consumers shows they are surprisingly unaware of the average rate in taxes and fees they're paying on their wireless bills. ...More
May 8, 2012 By Lindsay Welnick
Posted in News, Billing
Call Me, Maybe? Customers Want Alternative Options to the Classic Call Center

Call centers will always be useful for isolated instances or the need for deep technical support, but mobile tools will give service providers a cost-effective way to meet demands and save consumers’ time, thus strengthening customer loyalty. ...More
April 30, 2012
Posted in Blog
Astellia, VOIPFUTURE Team on VoIP Monitoring

This answers the growing demand in the global market for Internet Protocol Multimedia Subsystem and LTE monitoring solutions, the companies said. ...More
April 25, 2012 By Lindsay Welnick
Posted in News, Service & Network Management