B/OSS

Churn & Customer Satisfaction

Aito Improves Customer-Experience Analytics Software

Aito Technologies announced a major new version of its Customer Experience Analytics software product, Aito CEA 5. ...More
February 28, 2012 By Lindsay Welnick
Posted in News, Customer Experience Management
Zain Taps Aito for Customer Insight

Aito says its CEA will enable Zain Kuwait to gain a better understanding of the product life cycle. ...More
February 21, 2012
Posted in News, Customer Experience Management
Potential Changes in the Sub-Saharan Africa Telecom Market

Subscriber numbers have grown dramatically in sub-Saharan Africa, but several factors pose a threat to operators' profitability in the year ahead. ...More
February 3, 2012 By Lindsay Welnick
Posted in News, Revenue Management
Cloud-Service Adoption Slashes Churn

A new study shows that the addition of a cloud-based, second-line service or the adoption of cloud storage and service management tools both reduces churn and increases ARPU. ...More
February 2, 2012 By Craig Galbraith
Posted in News, Revenue Management, Service & Network Management
Amdocs Debuts M2M, Connected Home Solutions

Amdocs says its new M2M and Connected Home solutions help service providers create new revenue streams, provide a unified customer experience and allow them to compete with OTT providers, all of which help them increase ARPU. ...More
February 1, 2012 By Craig Galbraith
Posted in News, Billing, Customer Experience Management, Revenue Management
Oracle Updates Communications Data Model

Oracle Communications Data Model 11.2.5 is designed to enable CSPs to analyze multiple data types – including revenue, customer, network fault and performance, provisioning and service activation data. ...More
January 26, 2012
Posted in News, Revenue Management, Service & Network Management
6 Questions on Customer Centricity with U.S. Cellular

This Q&A features Mike Irizarry, executive vice president and CTO, U.S. Cellular, who answers six questions on customer centricity. ...More
January 18, 2012
Posted in Articles, Billing, Customer Experience Management, Service & Network Management
Win the Customer-Experience Optimization Sweepstakes

Satisfying highly mobile, increasingly demanding consumers is more difficult and more rewarding than ever. Staying at least a step ahead of the next service requirement is most definitely part of the mission. ...More
January 17, 2012 By Larry Lannon
Posted in Blog, Customer Experience Management
No Second Chance To Get It Right the First Time

It takes time to prepare well, and your reputation with your customers and prospects depends on it. ...More
January 10, 2012
Posted in Blog, Billing
Monty Python Driving Customer Centricity

Questions are the precursor to knowledge. We're posing them to the oracles of customer centricity. ...More
January 4, 2012 By Tim McElligott
Posted in Blog, Customer Experience Management